December 9, 2016 | Leave a Comment
By Lance Logan, Manager/Global Marketing Program, Code42
For the second year in a row, IBM’s Fletcher Previn wowed the audience at the JAMF user conference with impressive statistics on how the company’s growing Mac-based workforce is delivering dramatic and measurable business value.
IBM expects Macs to save $26M in IT costs over four years
Big Blue says each Mac device will save them at least $265 over a four-year lifespan (and up to $535 depending on model) versus comparable PCs. With IBM’s Mac workforce at 90,000 (and adding 1,300 Mac users per month), that adds up to more than $26 million savings over the next four years—a huge margin. Simpler IT support and a high level of user self-service drive the bulk of this cost savings. IBM reports that just 3.5 percent of its Mac users currently call the help desk, compared to 25 percent of its PC users. This enables IBM to support 90,000+ Mac users (and 217,000 Apple device users) with just 50 IT employees.
It’s not just IT cost savings driving Mac adoption among big names in business tech. Deloitte calls iOS “the most secure platform for business” and says “Apple’s products are essential to the modern workforce.” Cisco has also jumped on the Apple bandwagon, believing Apple devices will accelerate productivity. Basic user satisfaction also shouldn’t be ignored, as IBM reports a 91 percent satisfaction rate among Mac users and says its pro-Mac policies help the company attract and retain top talent.
The average enterprise is still hesitant about widespread Mac deployment
It’s one thing for big-name tech innovators like IBM and Cisco to proclaim the promise of Macs in the enterprise, but what’s happening across the rest of the enterprise landscape? Code42 recently conducted a survey on Mac deployment among our diverse business contacts, and the results tell a less enthusiastic story.
Macs have a major—and growing—presence in the modern enterprise
Among Code42’s enterprise contacts, one-third (33.6%) have more than 500 Mac users and one in five (22.8%) have 1,000+ Mac users. These numbers further demonstrate that the modern enterprise is supporting OS diversity with a substantial Mac-based workforce—and we fully expect these numbers to grow in the coming years.
User preference—not business value—still drives most Mac adoption
While IBM and others put total cost of ownership, security and productivity as top reasons for Mac adoption, our results show user preference continues to be the main reason that enterprises are embracing Macs today.
Top reasons for Mac adoption
1. Happier end users (37%)
2. Fewer help desk tickets (14%)
3. Better OS security (12%)
Top IT challenges are Macs’ top strengths
Our survey showed the time-consuming burdens of tech refresh and help desk tickets are the most significant IT challenges associated with end user devices across operating systems, followed by malware/ransomware. These challenges are actually two of Mac devices’ greatest strengths. Macs traditionally enable a much higher level of self-service, and Code42 enables user-driven tech refresh for Mac users (and PC users, too). This level of self-service produces the kind of IT cost savings IBM has seen with its dramatically reduced help desk tickets. For the time being, Macs also continue to be less targeted and less vulnerable to malware and ransomware.
Many IT professionals remain wary of widespread Mac deployment
While our survey showed most enterprises may not be seeing million-dollar IT savings from Mac deployments, they did report a range of definitive benefits. So it’s revealing that one in five respondents said they’re ultimately not big fans of their companies’ Mac adoption.
Realizing advantages of Macs in the enterprise requires preparation, time
Supporting a large Mac-based workforce isn’t as simple as flicking a switch or changing a policy. It requires substantial changes to technology infrastructure and processes to make sure everything from calendars to apps to backup work seamlessly across both Mac and PC users. This often leaves IT stuck in the middle of user preferences and resource realities: Users want Macs, but IT needs the time—and the budget—to put the tools and processes in place to support a hybrid workforce.
But with IBM’s results ringing in the ears of the business world, more and more companies of every size and in every industry are sure to begin exploring the benefits of a larger Mac-based workforce. The best strategy for IT leaders is to act now to get ahead of this inevitable shift. Start examining your infrastructure to find the holes in Mac compatibility, and seek out technology partners that build solutions for this modern hybrid device environment.
Or, as IBM’s Previn put it, “Give employees the devices they want, manage those devices in a modern way, and drive self sufficiency in the environment.”
To learn more about how endpoint backup can protect the data on enterprise Macs, download the market brief Securing & Enabling the Mac-Empowered Enterprise.
December 5, 2016 | Leave a Comment
By Jamie Tischart, CTO Cloud/SaaS, Intel Security
The world is awash in DevOps, but what does that really mean? Although DevOps can mean several things to different individuals and organizations, ultimately it is about the cultural and technical changes that occur to deliver cloud services in a highly competitive environment.
Cultural changes come in the form of integrating teams that historically have been disparate around a single vision. Technical changes come with automating as much of the development, deployment, and operational environment as possible to more rapidly deliver high-quality and highly secure code.
This is where I believe the DevOps debate becomes cloudy (sorry for the pun). As is normal in engineering endeavors, we often forget the purpose or the problem we are trying to solve and instead get mired in the details of the process or the tool. We tend to lose site that bringing DevOps together has the purpose of solving how to more rapidly deliver higher-quality, more secure products to our customers, so they can solve their problems and we stay ahead of our competitors.
I found it interesting that there is little information about whether DevOps or OpsDev is the terminology coined but that adding security into the mix has three different coined terms of DevSecOps, SecDevOps, and DevOpsSec. At first I didn’t give it much thought and I figured that over time it would converge into an industry standard and we would move on our merry way of trying to achieve that difficult goal of high-quality, highly secure continuous deployment of cloud services. Then I looked closer and thought that there might be something to these three different nomenclatures and that they highlight the different challenges that security has in integrating into the software development lifecycle.
Let’s talk about the general purpose of including security in DevOps practices. Security was often an assumed part of the development and testing process to which few people paid attention. Or, security was an afterthought that slowed down the development process and release cycle, executed by some other team requiring fixes to obscure vulnerabilities that would never be found or leveraged for harm.
That entire mindset, while flawed, worked reasonably well in the world of single-tenant application development where a 12-month release cycle was the norm and applications were deployed behind several layers of security appliances. This all changed when we started delivering multi-tenant cloud offerings where any vulnerability could put millions of customers and the reputation of our companies at risk. Yet, we still held onto some of these archaic practices. We were slow to integrate secure coding and testing practices into our everyday engineering execution. We continued to leave security activities until the end of cycles and we left many vulnerabilities unattended because it slowed the release. This was until, of course, someone exploited the vulnerability and then everyone dropped everything and all hell broke loose.
Integrating Security into DevOps
Integrating security into DevOps practices is the goal to alleviate these problems. It is the way to continuously evolve security through automated techniques and to achieve our goal of rapidly delivered high-quality, highly secure products. This brings me back to the different terms for integrating security into the DevOps movement and how each organization needs to determine how security is integrated.
Let’s first look at DevOpsSec. Consider the order and how that implies that security still comes at the end of the process. Maybe I am just being paranoid but this is a practice we need to curtail and instead imbed security into every aspect of the lifecycle. If we expound on that a bit and take it literally (and maybe we shouldn’t), the team will complete dev, deploy and operate, and then review security. If this is done in small increments and completed rapidly it is still a massive improvement to the end-game security testing we have seen in the past. However, it still may expose vulnerabilities within cloud production environments and require reversion or patching that could have been completed before hand.
Next let’s review SecDevOps. This would imply that the security activities occur before any development or operations. I am not sure that this is truly practical, although it is certainly a well-intentioned principle and has merits that should be incorporated into the DevOps practice. My interpretation of this is that new requirements/user stories/features – whatever your method – include security requirements in the development. If we take this to the next step, then these security requirements would have automated tests created and added to the automation suites so they can run continuously to ensure that security is inclusive throughout the cycle. Hmm, this sounds pretty good…
The last one is DevSecOps. Literally, you can expand this to completing development, then reviewing and automating for security, and then deploying and operating. This articulation hopes to catch the security concerns before they are deployed to the world but are not as incorporated into the overall process as SecDevOps. Certainly DevSecOps has the benefit of focusing on security before introducing a vulnerability to the the wild, but it is not security-focused in every activity.
Maybe I am taking it too literally, but maybe what we need is SecDevSecOpsSec. Here, security is a continuous activity in itself that needs to be incorporated into all stages of the product lifecycle. However, that is quite a mouthful…
The important thing is that when your organization is approaching DevOps, don’t forget the security aspect. Think about how you are going to integrate security into every aspect of your lifecycle. As for which term to utilize, I am going to standardize on SecDevOps. Integrating security at the start has the best of intentions and will lead to the most secure practices.
December 2, 2016 | Leave a Comment
By Laurie Kumerow, Consultant, Code42
When it comes to cybersecurity, the U.S. federal government recognizes the carrot is more effective than the stick. Instead of using regulations to increase data security and protect personal information within private organizations, the White House is enlisting the insurance industry to offer incentives for adopting security best practices.
In March 2016, the U.S. House Homeland Security Cybersecurity Subcommittee held a hearing to explore possible market-driven cyber insurance incentives. The idea, said Rep. John Ratcliffe, chairman of the subcommittee, is to enable “all boats to rise, thereby advancing the security of the nation.”
The issue isn’t a lack of cyber insurance. Today, 80% of companies with more than 1,000 employees have a standalone cybersecurity policy, according to a Risk and Insurance Management Society survey. The real issue is getting companies to maintain more than a minimum set of security standards.
Borrowing from the fire insurance playbook
The insurance industry has been a catalyst for change in the past. Attendees of the Homeland Security Cybersecurity Subcommittee hearing pointed to the fire insurance market as a good example of using a carrot to drive positive behavior. Insurers offer lower rates to policyholders who adhere to certain fire safety standards, such as installing sprinklers and having extinguishers nearby.
Identifying best practices
So, what are the cybersecurity equivalents of sprinklers and fire alarms? Hearing attendees highlighted four components of an effective cyber risk culture:
- Executive leadership: what boards of directors should do to build corporate cultures that manage cyber risk well.
- Education and awareness: training and other mechanisms that are necessary to foster a culture of cybersecurity.
- Technology: specific technologies that can improve cybersecurity protections.
- Information sharing: ensuring the right people within the company have the information they need to enhance cybersecurity risk investments.
Spurring much-needed actuarial data
The hearing also touched on a major missing element in the current cyber insurance industry: reliable actuarial data regarding data breaches and other cyber incidents. Auto insurers know the likelihood of car accidents, so they know how to price the liability and measure the risk. But the likelihood and ramifications of various data breaches are a wildcard today, leading to problems in pricing cybersecurity policies.
Hearing attendees discussed creating an actuarial data repository with data from leading actuarial firms, forensic technology firms and individual insurer cyber claims. The proposed database would be housed at a nongovernmental location such as the Insurance Services Office Inc. (ISO), which has managed insurer actuarial databases for more than four decades. The hope is the database would encourage voluntary sharing of information about data breaches, business interruption events and cybersecurity controls to aid in risk mitigation.
While the cyber insurance carrot is a long way from becoming reality, at least the seed has been planted.
November 30, 2016 | Leave a Comment
By Jon King, Security Technologist and Principal Engineer, Intel Security
Securing virtual assets that appear and disappear.
The average life span of a container is short and getting shorter. While some organizations use containers as replacements for virtual machines, many are using them increasingly for elastic compute resources, with life spans measured in hours or even minutes. Containers allow an organization to treat the individual servers providing a service as disposable units, to be shut down or spun up on a whim when traffic or behavior dictates.
Since the value of an individual container is low, and startup time is short, a company can be far more aggressive about its scaling policies, allowing the container service to scale both up and down faster. Since new containers can be spun up on the order of seconds or sub seconds instead of minutes, they also allow an organization to scale down further than would previously have provided sufficient available overhead to manage traffic spikes. Finally, if a service is advanced enough to have automated monitoring and self-healing, a minuscule perturbation in container behavior might be sufficient to cause the misbehaving instance to be destroyed and a new container started in its place.
At container speeds, behavior and traffic monitoring happens too quickly for humans to process and react. By the time an event is triaged, assigned, and investigated, the container will be gone. Security and retention policies need to be set correctly from the time the container is spawned. Is this workload allowed to run in this location? Are rules set up to manage the arbitration between security policies and SLAs?
The volume of events from containers also overwhelms human capabilities. Automation and machine learning are essential to collect this data, filter it, and augment the human security professionals who are doing triage. Identifying suspicious traffic or unexpected container behavior through pattern recognition, correlation, and historical comparisons are essential jobs that machines are very good at.
Perhaps the biggest issue with container life spans is the potential lack of information available for investigations. If you have a container breach, the container is probably gone when you need it for forensic details. It’s like the scene of a crime being deleted before the detectives arrive.
The good news is that if you collect information from a container while it is running, you have a wealth of information available to you. Memory dumps can be captured and analyzed for traces of a malware infection or exfiltration function. And stopped containers can be saved for later analysis. Done well, this is like going back in time to a crime scene, able to examine every detail—not just the faint traces the criminal left behind. Of course, saving this type of data is counter to many of the container benefits of ephemerality, and could quickly consume a huge amount of storage, so once again automation and machine learning are crucial to help decide what artifacts to retain.
As the latest form of resource virtualization, containers enable a new and growing set of security opportunities and threats. Actively involving the security team in container architecture discussions will make sure you are using them to best advantage.
November 23, 2016 | Leave a Comment
By Patty Hatter, Vice President and General Manager, Intel Security Group Professional Services
How to Bring Cloud Usage into the Light
On any given day – with a quick spot-check – you’ll probably find that up to half of your company’s IT usage is basically hidden in the shadows of various business units. Marketing, finance, sales, human resources, and engineering are using file sharing services with customers, online collaboration tools with contractors and suppliers, and multiple SaaS solutions in addition to on-demand IaaS compute resources. Business areas oftentimes make swift decisions to keep their business operations running. As departments look for the best way to do their jobs and efficiently meet their business objectives, they opt for immediate solutions that often operate outside of corporate IT security policies and guidelines.
When it comes to business units – if you haven’t created an environment of trust – IT can quickly rank the least-loved group in a company. Worse yet, you could be seen as the department of prevention. While the business units are looking for new apps or elastic compute to increase productivity, IT is looking for efficiency, security, and compliance. Departments will side step IT if they believe the needed services won’t be available in time, or if the value proposition is weak.
In today’s cyberattack-riddled environments, “shadow IT” is undeniably risky. To ensure optimum safety, you’ve got to bring IT into the light. Multiple file sharing services have been breached, and credential theft can potentially allow an adversary into any of these services. You’ve got to have IT security experts involved in the selection of these cloud services or construction of private clouds. Period.
Soon after joining McAfee, I took on the added responsibility as CIO in addition to my role as VP of operations. No easy task – but I saw what the business functions needed to move forward, and I knew that IT had to be at the center of it, as a “reliable and trustworthy business partner.” My first objective was the transformation of IT into a more collaborative and positive role. There was a lot of shadow IT at the company then and a pervasive attitude of mistrust.
Transformation is an issue of trust. If other groups within the company felt they could not work with IT, we needed to counter that perception. We started with the business functions, which tend to have simpler IT needs, such as marketing and sales, and moved up to the big challenge of winning over engineering.
Start with forgiveness
“It’s easier to ask for forgiveness than permission” is something you often hear when groups are discussing a shadow IT project. I suggest approaching with an attitude of forgiveness and understanding – to rebuild what are often strained relationships. Recent hacks and breaches will make this easier. You may have to remind your colleagues that their data is better off under the IT security tent if something bad happens, and that you will be their partner in this. Having to face the board of directors because the new marketing strategy, product designs, or customer data was stolen is a scenario that should convince most managers to at least participate in talks.
Build trust with transparency
You still need to address the agility and cost issues that are the root cause of shadow IT, or the problem will persist. We put together an effective governance model that enabled a high level of transparency on what was and wasn’t working. IT doesn’t always think the same way as the other groups, and clear communication and governance were important steps to understanding the business unit’s needs and building trust. Developing the cost models together, our business units realized that they got a much better financial deal when working with IT. Moreover, they were operating within the boundaries of corporate security policies.
Set up a cloud architecture team
Tackling shadow IT from the engineering department brought new issues to light. With their own technical resources, “do it yourself” is often the default path for engineering. This not only results in a gap between IT and engineering, but different development stacks and services between the various product teams, which makes it costly and difficult to scale. We set up an engineering/IT cloud architecture team to build a consistent set of use cases and identify big bets that we could put our joint resources on, so we could move forward quickly. It took time to get this started, but we were playing the long game here, working to bridge these two groups, not trying for a quick takeover.
In the end, the teaming approach among IT, the business functions, and engineering enabled us to develop a total view of business needs and a joint architectural approach. We had full visibility of the on-prem and SaaS managed infrastructure and capabilities that allowed us to get the results we needed like rapid achievement of new capabilities and an improved cost model.
November 21, 2016 | Leave a Comment
By Vijay Ramanathan, Vice President of Product Management, Code42
It’s time to flip our thinking about enterprise information security. For a long time, the starting point of our tech stacks has been the network. We employ a whole series of solutions on servers and networks—from monitoring and alerts to policies and procedures—to prevent a network breach. We then install some antivirus and malware detection tools on laptops and devices to catch anything that might infect the network through endpoints.
But this approach isn’t working. The bad guys are still getting in. We like to think we can just keep building a bigger wall, but motivated cybercriminals and insiders keep figuring out ways to jump over it or tunnel underneath it. How? By targeting users, not the network. Today, one-third of data compromises are caused by insiders, either maliciously and unwittingly.
Just because we have antivirus software or malware detection on our users’ devices doesn’t mean we’re protected. Those tools are only effective about 60% to 70% of the time at best. And with the increasing prevalence of BYOD, we can’t control everything on an employee’s device.
Even when we do control enterprise-issued devices, our security tools can’t prevent a laptop from being stolen. Or keep an employee from downloading client data onto a USB drive. Or stop a high-level employee from emailing sensitive data to a spear phisher posing as a co-worker.
We need to change our thinking. We need to admit that breaches are inevitable and be prepared to quickly recover and remediate. That means starting at the outside, with our increasingly vulnerable endpoints.
With a good endpoint backup system in place, one that’s backing up data in real time, you gain a window into all your data. You can see exactly where an attack started and what path it took. You can see what an employee who just gave his two weeks’ notice is doing with data. You can see if a stolen laptop has any sensitive data on it, so you know if it’s reportable or not.
By starting with endpoints, you eliminate blind spots. And isn’t that the ultimate goal of enterprise infosec?
November 18, 2016 | Leave a Comment
By Jon King, Security Technologist and Principal Engineer, Intel Security
And you thought virtualization was tough on security …
Containers, the younger and smaller siblings of virtualization, are more active and growing faster than a litter of puppies. Recent stats for one vendor show containers now running on 10% of hosts, up from 2% 18 months ago. Adoption is skewed toward larger organizations running more than 100 hosts. And the number of running containers is expected to increase by a factor of 5 in nine months, with few signs of slowing. Once companies go in, they go all in. The number of containers per host is increasing, with 25% of companies running 10 or more containers simultaneously on one system. Containers also live for only one-sixth the time of virtual machines. These stats would appear to support the assertion that containers are not simply a replacement for server virtualization, but the next step in granular resource allocation.
Adequately protecting the large number of containers could require another level of security resources and capabilities. To better understand the scope of the problem, think of your containers as assets. How well are you managing your physical server assets? How quickly do you update details when a machine is repaired or replaced? Now multiply that by 5 to 10 units, and reduce the turnover rate to a couple of days. If your current asset management system is just keeping up with the state of physical machines, patches, and apps, containers are going to overwhelm it.
Asset management addresses the initial state of your containers, but these are highly mobile and flexible assets. You need to be able to see where your containers are, what they are doing, and what data they are operating on. Then you need sufficient controls to apply policies and constraints to each container as they spin up, move around, and shut down. It is increasingly important to be able to control your data movements within virtual environments, including where it can go, encrypting it in transit, and logging access for compliance audits.
While the containers themselves have an inherent level of security and isolation, the large number of containers and their network of connections to other resources increase the attack surface. Interprocess communications have been exploited in other environments, so they should be monitored for unusual behavior, such as destinations, traffic volume, or inappropriate encryption.
One of the great things about containers, from a security perspective, is the large amount of information you can get from each one for security monitoring. This is also a significant challenge, as the volume will quickly overwhelm the security team. Security information and event management (SIEM) tools are necessary to find the patterns and correlations that may be indicators of attack, and compare them with real-time situational awareness and global threat intelligence.
Containers provide the next level of resource allocation and efficiency, and in many ways deliver greater isolation than virtual machines. However, if you are not prepared for the significant increase in numbers, connections, and events, your team will quickly be overwhelmed. Make sure that, as you take the steps to deploy containers within your data center, you also appropriately augment and equip your security team.
November 14, 2016 | Leave a Comment
By Raj Samani, EMEA CTO, Intel Security
“How many visitors do you expect to access the No More Ransom Portal?”
This was the simple question asked prior to this law enforcement (Europol’s European Cybercrime Centre, Dutch Police) and private industry (Kaspersky Lab, Intel Security) portal going live, which I didn’t have a clue how to answer. What do YOU think? How many people do you expect to access a website dedicated to fighting ransomware? If you said 2.6 million visitors in the first 24 hours, then please let me know six numbers you expect to come up in the lottery this weekend (I will spend time until the numbers are drawn to select the interior of my new super yacht). I have been a long-time advocate of public cloud technology, and its benefit of rapid scalability came to the rescue when our visitor numbers blew expected numbers out of the water. To be honest, if we had attempted to host this site internally, my capacity estimates would have resulted in the portal crashing within the first hour of operation. That would have been embarrassing and entirely my fault.
Indeed, my thoughts on the use of cloud computing technology are well documented in various blogs, my work within the Cloud Security Alliance, and the book I recently co-authored. I have often used the phrase, “Cloud computing in the future will keep our lights on and water clean.” The introduction of Amazon Web Services (AWS) and AWS Marketplace into the No More Ransom Initiative to host the online portal demonstrates that the old myth, “One should only use public cloud for noncritical services,” needs to be quickly archived into the annals of history.
To ensure such an important site was ready for the large influx of traffic at launch, we had around-the-clock support out of Australia and the U.S. (thank you, Ben Potter and Nathan Case from AWS!), which meant everything was running as it should and we could handle millions of visitors on our first day. This, in my opinion, is the biggest benefit of the cloud. Beyond scalability, and the benefits of outsourcing the management and the security of the portal to a third party, an added benefit was that my team and I could focus our time on developing tools to decrypt ransomware victims’ systems, conduct technical research, and engage law enforcement to target the infrastructure to make such keys available.
AWS also identified controls to reduce the risk of the site being compromised. With the help of Barracuda, they implemented these controls and regularly test the portal to reduce the likelihood of an issue.
Thank you, AWS and Barracuda, and welcome to the team! This open initiative is intended to provide a noncommercial platform to address a rising issue targeting our digital assets for criminal gain. We’re thrilled that we are now able to take the fight to the cloud.
November 11, 2016 | Leave a Comment
By Susan Richardson
Smart entrepreneurs have long employed differential pricing strategies to get more money from customers they think will pay a higher price. Cyber criminals have been doing the same thing on a small scale with ransomware: demanding a larger ransom from individuals or companies flush with cash, or organizations especially sensitive to downtime and service disruptions. But now it appears cyber criminals have figured out how to improve their ROI by attaching basic price discrimination to large-scale, phishing-driven ransomware campaigns. So choosing to pay a ransom could come with an even heftier price tag in the near future.
Personalization made easy: no code required
Typically, a ransom payment amount is provided by a command and control server or is hardcoded into the executable. But Malware Hunter Team recently discovered a new ransomware variant called Fantom that uses the filename to set the size of the ransom demand. A post on the BleepingComputer blog explains that this allows the developer to create various distribution campaigns using the same exact sample, but request different ransom amounts depending on how the distributed file is named—no code changes required. When executed, the ransomware will examine the filename and check if it contains certain substrings. Depending on the matched substrings, it will set the ransom to a particular amount.
The news is salt in the wound for businesses, which have already been targeted by ransomware at a growing pace with higher price demands. A 2016 Symantec survey found that while consumers account for a slight majority of ransomware attacks today, the long-term trend shows a steady increase in attacks on organizations.
Those most vulnerable? Healthcare and financial organizations, according to a 2016 global ransomware survey by Malwarebytes. Both industries were targeted well above the average 39 percent ransomware penetration rate. Over a one-year period, healthcare organizations were targeted the most at 53 percent penetration, with financial organizations a close second at 51 percent.
And while one-third of ransomware victims face demands of $500 or less, large organizations are being extorted for larger sums. Nearly 60 percent of all enterprise ransomware attacks demanded more than $1,000, and more than 20 percent asked for more than $10,000, according to the Malwarebytes survey.
A highly publicized five-figure ransom was demanded of the Los Angeles-based Hollywood Presbyterian Medical Center in February. A ransomware attack disabled access to the hospital’s network, email and patient data. After 10 days of major disruption, hospital officials paid the $17,000 (40-bitcoin) ransom to get their systems back up. Four months later, the University of Calgary paid $20,000 CDN in bitcoins to get its crippled systems restored.
Now with a new price-discrimination Fantom on the loose, organizations can expect to be held hostage for even higher ransoms in the future.
November 4, 2016 | Leave a Comment
By Susan Richardson, Manager/Content Strategy, Code42
What’s the most effective thing you can do for cyber security awareness? Stop talking about it, according to a new study that uncovered serious security fatigue among consumers. The National Institute of Standards and Technology study, published recently, found many users have reached their saturation point and become desensitized to cyber security. They’ve been so bombarded with security messages, advice and demands for compliance that they can’t take any more—at which point they become less likely to comply.
Security fatigue wasn’t even on the radar
Study participants weren’t even asked about security fatigue. It wasn’t until researchers analyzed their notes that they found eight pages (single-spaced!) of comments about being annoyed, frustrated, turned off and tired of being told to “watch out for this and watch out for that” or being “locked out of my own account because I forgot or I accidentally typed in my password incorrectly.” In fact, security fatigue was one of the most consistent topics that surfaced in the research, cited by 63 percent of the participants.
The biases tied to security fatigue
When people are fatigued, they’re prone to fall back on cognitive biases when making decisions. The study uncovered three cognitive biases underlying security fatigue:
- Users are personally not at risk because they have nothing of value—i.e., who would “want to steal that message about how I made blueberry muffins over the weekend.”
- Someone else, such as an employer, a bank or a store is responsible for security, and if targeted, they will be protected—i.e., it’s not my responsibility
- No security measures will really make a difference—i.e., if Target and the government and all these large organizations can’t protect their data from cyber attacks, how can I?
The repercussions of security fatigue
The result of security fatigue is the kind of online behavior that keeps a CISO up at night. Fatigued users:
- Avoid unnecessary decisions
- Choose the easiest available option
- Make decisions driven by immediate motivations
- Behave impulsively
- Feel a loss of control
What can you do to overcome employee security fatigue?
To help users maintain secure online habits, the study suggests organizations limit the number of security decisions users need to make because, as one participant said, “My [XXX] site, first it gives me a login, then it gives me a site key I have to recognize, and then it gives me a password. If you give me too many more blocks, I am going to be turned off.”
The study also recommends making it simple for users to choose the right security action. For example, if users can log in two ways—either via traditional username and password or via a more secure and more convenient personal identity verification card—the card should show up as the default option.